Everything you need to know before ordering from Aphiliated Apparel. Product-specific details shown on an item page or release announcement take priority when they differ from the general information below.
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Custom orders
Do you still offer custom shirts or one-of-one designs?
Individual custom shirts and one-of-one designs are no longer offered. Large custom orders may be considered on a case-by-case basis.
How can I request a large custom order?
Email aphiliatedapparel@gmail.com or send a direct message through our official Instagram account with your estimated quantity, garment preference, design needs, intended deadline, and any other important project details. Minimum quantities, pricing, artwork requirements, and production timelines will be determined after the project is reviewed. Submitting an inquiry does not guarantee that the order will be accepted.
Orders and releases
Are your shirts made to order?
Many Aphiliated Apparel products are printed after an order is placed. This lets us offer premium garments and limited collaborations without overproducing inventory. Production time is separate from shipping time.
What is a limited release?
A limited release is available only during the ordering window shown on the product page or release announcement. When the window closes, the item may be removed from the store even if it was not sold in a fixed quantity.
Will sold-out or archived designs return?
Sometimes. Selected designs may return through a restock or short vault release, but a return is never guaranteed. Joining our email list and following Aphiliated Apparel are the best ways to hear about upcoming releases.
Can I change or cancel my order?
Contact us as soon as possible at aphiliatedapparel@gmail.com with your order number. Because many items enter production shortly after purchase, changes and cancellations are not guaranteed once production begins.
Products sizing and care
What makes Aphiliated Apparel shirts different?
We focus on premium heavyweight and garment-dyed styles, including selected Shaka Wear garments. The exact blank, weight, fit, color, and decoration method are listed on each product page.
How do I choose the right size?
Review the size chart on the product page before ordering. Compare the listed garment measurements with a shirt you already own and like. Garment measurements are more reliable than choosing only by your usual size.
Why does my garment-dyed shirt look slightly different from the product photo?
Garment dyeing creates natural variation in shade and finish. Small differences between garments are expected and are part of the character of the product, not a defect.
How should I wash my shirt?
Follow the care label inside the garment. Unless the product page says otherwise, wash cold with like colors, turn printed garments inside out, use mild detergent, and tumble dry low or hang dry. Avoid bleach and do not iron directly over the print.
Production and shipping
How long will my order take?
Estimated production or shipping information will be shown on the product page, checkout, or order confirmation when available. Limited releases and made-to-order products may require additional production time before shipment.
How will I know when my order ships?
You will receive a shipping confirmation at the email address used during checkout when tracking becomes available. Tracking may take a short time to update after the carrier receives the package.
Can items from the same order arrive separately?
Yes. Products may be produced or fulfilled by different partners, so an order can arrive in more than one package. When available, separate tracking details will be sent for each shipment.
What should I do if my package is delayed or missing?
First review the carrier tracking and confirm the shipping address on your order. If the tracking has not updated for an extended period or shows delivery but you cannot locate the package, email aphiliatedapparel@gmail.com with your order number so we can review the shipment.
Returns and order issues
Do you accept returns or size exchanges?
All sales are final, and routine returns or size exchanges are not accepted. Please review the product description and size chart carefully before ordering. Rights that cannot legally be excluded still apply. See our Refund Policy for complete terms.
What if my item is damaged defective or incorrect?
Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact aphiliatedapparel@gmail.com promptly with your order number and clear photos of the item and packaging so we can evaluate the issue.
Athlete and artist collaborations
Are the athletes and artists featured on the site official partners?
Aphiliated Apparel works directly with participating athletes, artists, creators, and other collaborators under individual merchandise agreements. Approved collaborators receive compensation under the terms of their campaign.
Does purchasing a collaboration item support the featured person?
Yes. Eligible sales from an official collaboration contribute to that collaborator's compensation under the applicable campaign agreement. Compensation terms vary by collaboration and are not deducted from the customer's purchase after checkout.
How can an athlete artist or creator work with Aphiliated Apparel?
Email aphiliatedapparel@gmail.com with your name, sport or creative field, social links, and a short description of the collaboration you have in mind. College athletes should also be prepared to follow any applicable school, conference, governing-body, and state disclosure requirements.